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Service

The Service Module is designed for those who offer repairs and maintenance. Here, you can create service orders linked to items or customers—with a clear overview at every step. You can register drop-offs, track status, add tasks, use items, write internal notes, and see when the work is complete. Everything is automatically logged and can be invoiced from the back office or paid at the register. Contrl makes it easy to keep track of every case—from drop-off to delivery. You can also communicate the status directly to the customer via text message.

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Customer
Save time when registering
Create a new customer directly in the case or retrieve an existing one from the registry—quickly, easily, and integrated into the entire workflow.
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Reservation
Schedule Service Assignments
Set the start time for the service and the return time. Everything is visible in the overview, which makes it easier for staff to plan.
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Technician
Assign the right person
Select which technician will perform the job. This makes it easier to assign responsibilities and provides clarity in both scheduling and follow-up.
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Articles
Job-Related Materials
Add the items used in the job. They are recorded directly in the case and can be withdrawn from inventory or invoiced later.
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Time
Plan and Follow Up
Estimate the time required and record the actual time spent. This provides oversight, follow-up, and a basis for billing or analysis.
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Payment
Flexible Options
Collect payment directly at the register or handle invoicing in the back office. Choose the option that works best for the customer—and complete the task in the same system.

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